Privacy Policy for CoachMindNow

1. Introduction

This Privacy Policy explains how CoachMindNow ("we", "us", "our") collects, uses, and protects personal information when you use our website and leadership mindset coaching services. We are committed to handling your information responsibly and transparently.

This Policy applies to visitors, registered users, and coaching participants from Canada and other regions.

2. Data Controller and Contact

CoachMindNow is responsible for decisions about how and why personal information is processed in connection with our services. If you have questions about this Policy or your data rights, please contact us using the details provided on our website.

3. Information We Collect

We collect personal information that is reasonably necessary to provide and improve our coaching programs and operate the platform.

  • Account Details: Name, email address, login information, and profile settings when you register or update your account.
  • Program Usage Data: Information about modules you access, your progress, and your interactions with learning materials.
  • Technical Information: Browser type, device information, IP address, and log data generated when you visit our website.
  • Communication Records: Messages sent to our support or coaching channels, including questions and feedback.

4. How We Use Personal Information

We use personal information to deliver our services, maintain the platform, and enhance the user experience.

  • Service Delivery: To create and manage accounts, provide access to coaching modules, and track learning progress.
  • Communication: To respond to inquiries, send service-related messages, and share updates about your use of CoachMindNow.
  • Platform Improvement: To analyze aggregated usage data and improve program content and navigation.
  • Legal Compliance: To meet obligations under applicable laws and respond to lawful requests from authorities.

5. Legal Grounds for Processing (GDPR Policy)

For individuals in the EEA, the United Kingdom, or similar jurisdictions, the following legal bases apply to our processing of personal information, forming the GDPR Policy component of this document.

  • Contractual Necessity: When processing is required to provide the services you request as part of your account or subscription.
  • Legitimate Interests: When processing supports platform operation, security, and improvement, balanced with your rights and expectations.
  • Consent: When you explicitly agree to certain uses of your information, such as optional communications.
  • Legal Obligations: When processing is necessary to comply with applicable laws or regulatory requirements.

6. Cookie Policy

Our website uses cookies and similar technologies to support essential functions, understand how the platform is used, and remember certain preferences. This section forms the Cookie Policy component of this document.

  • Essential Cookies: Required for basic site functions such as login sessions and security features.
  • Analytics Cookies: Used to gather aggregated information about how visitors interact with our content.
  • Preference Cookies: Help store settings such as language or interface preferences.
  • Cookie Control: Most browsers allow you to manage or delete cookies. Disabling cookies may affect certain features.

7. Information Sharing

We do not sell personal information. We may share limited data with trusted third parties that help us operate our services.

  • Service Providers: Hosting, analytics, and communication providers that process information on our behalf under appropriate agreements.
  • Legal Disclosures: Information may be shared when required by law, regulation, or valid legal process.
  • Business Transitions: In the event of a reorganization, personal information may be transferred subject to safeguards consistent with this Policy.

8. International Transfers

Some service providers may be located outside Canada. When personal information is transferred internationally, we apply reasonable safeguards to protect it in line with this Policy and applicable laws.

9. Data Retention

We keep personal information only as long as needed for the purposes set out in this Policy, including service delivery, recordkeeping, and legal compliance.

  • Active Accounts: Information is retained while your account remains active and you use our services.
  • Inactive Accounts: Information may be retained for a limited period after inactivity, unless deletion is requested and permitted.
  • Technical Logs: Logs are typically kept for shorter periods to support security and troubleshooting.

10. Your Rights

Depending on your location, you may have rights related to your personal information, such as access, correction, deletion, or restriction of processing.

  • Access and Correction: You may request a copy of your information and ask us to correct inaccuracies.
  • Deletion and Restriction: In some cases, you may ask us to delete or limit the use of your information, subject to legal requirements.
  • Consent Withdrawal: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us using the channels indicated on our website. We may need to verify your identity before responding.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on the website, and we may provide additional notices where appropriate.